Privacy and Cookie Policy

LetMeDirect Limited ('T/A LetMeDirect.com'), registered in England and Wales with company number 07769774 whose registered office is 2 Marshbrook Cottages, Blymhill Marsh, Shifnal, Shropshire, TF11 8NW, owns and operates this Website. For the purposes of these Terms and Conditions 'We', 'Our' and 'Us' refers to LetMeDirect.com. Please review these Terms and Conditions carefully before using this Website.

By using or accessing this Website (whether as a guest or a registered user) you consent to the collection and use of your information by LetMeDirect.com in accordance with this Privacy Policy. Your use of this Website is at all times subject to this Privacy Policy (which forms a legally binding contract between LetMeDirect.com and you) and all applicable laws. If you do not agree to this Privacy Policy, do not use this Website.

This Privacy Policy applies to the services available from this Website and any of its current or future sub-domains. We reserve the right to change this Privacy Policy from time to time. Any such changes will be displayed on this Website. Your continued use of this Website following such changes shall be deemed to be your acceptance of such amended Privacy Policy. If you do not accept any such changes, you should stop using this Website.

We respect your right to privacy and abide by the provisions of the Data Protection Act 1998 (DPA). For the purposes of this Privacy Policy, ‘Personal Data’ has the meaning given in the DPA.

This Privacy Policy outlines how We collect, use and protect any Personal Data you provide to us while visiting this Website and what your rights are in relation to that information, under current GDPR EU Regulations.

Collection of information

In order to provide the services you want, and to allow you to experience a more personalised service when you revisit us, We need to know your interests. We find these out by asking you, by reading your comments and by looking at which are the most popular areas of Our sites.

Collection of Personal Data

We would like to use your registered details to contact you with relevant offers and services. We will only collect Personal Data from you (such as name, address history, telephone numbers, email addresses, Date Of Birth etc) which you have provided voluntarily to Us either by completing registration or enquiry forms or sending emails to Us. Please do not submit your Personal Data to Us if you do not wish Us to collect it. By not providing mandatory details, you may find the service We are able to offer will be limited to you and that full functionality or service delivery by Us may not be possible. We only collect your details to allow the service(s) offered to be delivered. You accept that by limiting or not completing details that are required will limit the use of the website to you.

Collection of other information

In addition to asking you to submit Personal Data, We may collect information about you automatically when you visit this Website such as your email address information that may be provided to Us by other websites that you visit. We may also collect information about you automatically using cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow Us to monitor visitors to this Website. A cookie is small text file that is placed on your computer's hard drive by your web browser when you first visit this Website. The cookie allows Us to identify your computer and find out details about your last visit. Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive Our cookies, We cannot guarantee that your experience with this Website will be as quick or responsive as if you do receive cookies.

Cookies and tracking

Like many websites, we use "cookies" to enable us to personalise your visits to this website, simplify the signing-in procedure, keep track of your preferences and to track the usage of this website. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of this Site and other websites.

Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used that help us to monitor and improve the service. We cannot identify you from your log files.

The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on this Website and your geographical location.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of this Website. They include, for example, cookies that enable you to log into secure areas of this Website, use a shopping cart or make use of e-billing services.
Analytical / performance cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around this Website when they are using it. This helps us to improve the way this Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to this Website. This enables us to personalise Our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to this Website, the pages you have visited and the links you have followed. We will use this information to make this Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies We use and the purposes for which We use them in the table below:

LetMeDirect.com preferences	cookies_accepted cookies_third_party	Allows LetMeDirect.com to remember your LetMeDirect.com and third party cookie options which you set when you first arrive at LetMeDirect.com or after making changes to your cookie preferences.
LetMeDirect.com functionality	PHPSESSID user_id user_key user_type	Authorises you when logged in to your LetMeDirect.com account as well as remembering you on your return (should you have requested us to) assuming you have not deleted these cookies in the meantime. These cookies help customise your experience based on your customer type and are essential for all account based functionality including creating and managing your property, buying services and all benefits found within the promotions area. Allows LetMeDirect.com to better understand our visitors and the products that may interest them. This information will be used to help improve our products and offerings.
LetMeDirect.com Analytics	slt_cmp_id partner_id utm_source utm_campaign utm_medium utm_content	Allows LetMeDirect.com to better understand our visitors and the products that may interest them. This information will be used to help improve our products and offerings.
Google Analytics	__utma __utmb __utmc __utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

All LetMeDirect.com cookies except for those essential cookies relating to your cookie user preferences and those where you have specifically asked us to remember you, will expire on closing you browser.

LetMeDirect.com is not responsible for third party cookies which may not expire after the end of your session.

How does LetMeDirect.com use your data?

You agree that We may obtain, hold, correlate, merge and use your information (including Personal Data) for the purpose of providing you with Our services and ancillary services and for Our internal business purposes. These include (without limitation):-

personalising your visits to this Website and developing the design and style of this Website to improve Our services to you;
to inform you about the latest changes to this Website, or products, services or promotional offers that you might find interesting;
communication (and personalising such communication) with you from LetMeDirect.com and from other reputable and trustworthy third parties (including any third parties offering products or services through this Website);
those of LetMeDirect.com’s essential services that We subcontract to third party providers; informing you if you have been successful in any of the competitions or promotions;
compiling customer reviews; for market research purposes;
to prevent you from posting illegal, offensive or objectionable comments on this Website;
to enable third parties to carry out statistical analysis, technical, logistical or other functions on Our behalf including determining behavioural preferences to manage online advertising; for strategic development;
for any purpose required by law or regulation; and
for accounting purposes.

Information Sharing

LetMeDirect.com will never release your Personal Data to any third party company other than LetMeDirect.com group companies or third party organisations selected by LetMeDirect.com (only for the purposes set out above) unless you have given Us your consent (in such circumstances, the third party is bound by similar data protection requirements) or We believe in good faith that We are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

We may provide non-Personal Data to third parties, where such information is made anonymous by combining it with similar information of other users of this Website. For example, We might inform third parties such as potential investors, researchers and other similar parties, regarding the number of unique users who visit this Website, etc.

You consent to the transfer of your Personal Data outside of the European Economic Area (which may not provide the same protection for such information as the United Kingdom provides) in the event that the processing of your information in the circumstances described in the “How does LetMeDirect.com use your data?” section above involves such a transfer.

Links

This Website contains links to other websites and other websites may contain links to this Website. We cannot be responsible for the privacy policies and practices of other websites (even if you access them using links from this Website) and We recommend you check the privacy policy of each website you visit.

LetMeDirect.com Online Competitions?

If you enter any competitions We offer on this Website, We will ask you to enter certain Personal Data so We can notify you if necessary. Exact terms and conditions and rules of each competition will be posted at the time of the competition and may vary. If a prize is offered through a third party We may need to disclose information to the relevant third party in order to facilitate the distribution of any prizes.

LetMeDirect.com Online Surveys

When you participate in any online surveys you may be asked to supply certain Personal Data, for example but not limited to age, address, user type or income. Provision of all or any of the requested information is voluntary. Survey results will be used to improve users’ experience of this Website and not for any other purpose. We may use such information for PR purposes but only in aggregated form.

Monitoring emails

We may monitor and keep records of email communications which you send to Us and other communications with you in accordance with this Privacy Policy and Our other business interests.

How does LetMeDirect.com protect your data?

Any Personal Data that We hold as part of your customer profile will be held in a database with physical and technological security controls and procedures in place. Any payments for Our services will be made using the payment gateway secure servers or for example Barclays Merchant Account / Sagepay / Streamline or others which use Secure Socket Layer (SSL) encryption technology to protect Personal Data such as credit card details when making a payment.

Subscribing to Our email newsletter

Our email newsletter provides subscribers with the latest information on prices, offers, products, services and competitions. You can unsubscribe at any time and will be given the option to do so on each newsletter We send you.

Sale of business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of LetMeDirect.com or all or substantially all of its assets provided that the third party agrees with Us to adhere to the terms of Our Privacy Statement and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be given an opportunity to opt-out.

Personal information collected

When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about how you use this Site including your searches, the properties and pages you look at, the advertisers or partners you contact and the contents of the emails you send to them. Finally, we may also collect information from any correspondence that you have with us. Collectively, we refer to this as "Your Information".

All of the forms where you might enter personal information on our Site is received by Us as having being given by consent by You and you specify your consent to our use of Your Information. The same terms apply to Users that have Signed up but not activated their accounts. Your information contained in those form is deemed as having given Us consent to use Your Information.

You should always check 'Your Information" and that all the contact information you provide is correct before creating a customer account or proceeding to payment.

You are responsible for maintaining your own username and password where required to access your customer account.

You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

As a customer you are responsible for your customer account and actions taken within it.

If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately

How we use Your Information

Your Information will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

We may use Your Information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Where you have consented, we may also use Your Information to contact you with details about any other products or services we or our partners or advertisers offer that may be of interest to you. Where you have consented to being contacted by third parties, we may make Your Information available to them. If you change your mind about being contacted in the future, please contact us here and tell us or if you are a registered user please log in and update your preferences accordingly.

The following features, by their nature, require and make use of personally identifiable information.

Contacting Advertisers / Partners

The information that you enter into any of the forms we offer to allow you to contact advertisers is recorded by us and then sent to the advertiser that you chose to contact. We reserve the right to audit any information entered into the form to validate is authenticity and origin together with your identity at our discretion. This helps them provide you with a more personalised service. We also send the advertiser details of your last search to help them find property that matches your requirements more closely. If you are a registered user and signed in when you contact an advertiser, we include your settings to help them to provide more personalised services to you.

Telephone calls

When you contact Users who have been introduced to you via the Site you may be calling different telephone types (mobiles, landlines or special numbers such as 0844 telephone number or overseas numbers). It is the Users responsibility to ensure they are aware of the call charges related to any call and that LetMeDirect.com is not liable to notify the User of call charges. Users may update their dashboard diary with information regarding the time and date of the call and whether the call answered, unanswered, engaged along with your telephone number.

If the User contacts Us or We contact the User we may for the purposes of training and monitoring record the call and as such your phone calls may be recorded for training and monitoring purposes. The recordings will only be available to the LetMeDirect.com and LetMeDirect.com employees only.

Email a Friend

When you use the email a friend feature of this Site we record which properties you have sent to the friend, solely so that we can track the popularity of those properties. We record the other details provided in the email for internal monitoring of the service. We will NOT add any information collected in this manner to our mailing lists, to protect you and the recipient's privacy, unless we have permission to do so either by yourself on behalf of the ‘friend’ or the ‘friend’.

Registering with us

If you register with us, we save the details you provide and use them to enable us to personalise the service we offer to you. You can update your details at any time via the site User dashboard area. When you are signed in, we automatically pre-populate your saved details on contact forms.

Saving properties

If you register with us and save properties you are interested in, we can identify which properties you have saved. We may anonymously aggregate these details to indicate how many users have saved a particular property and You permit us to make this aggregated information available to Landlords of the respective properties. We will not make available to third parties any personal data relating to which users have saved which properties, without your express consent. You may have enquired about these properties, at which point You will have consented to making available to those Users Your Information.

Using the property alerts, saved searches & New Tenants

If you register with us, save searches and/or use the property / tenant alerts feature to receive notification when new properties / newly registered tenants matching your criteria are added to this Site, we record the settings you use and which properties / tenants have been sent to you. We do not make any information about any property / tenant that has been sent to you available to third parties.

Who has access to the information you provide or we collect

We retain access to all personal information that we have collected from you.

When our service is available via the websites of our partners, those partners may have access to Your Information. Their use of your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any other websites, even if you access them using links from this Site or if you can access this Site or use our services from them. We therefore recommend that you check the policy of each site that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.

We will not otherwise disclose, sell or distribute Your Information to any third party without your permission unless we are required to do so by law.

Access to, changing or removing the information we hold

Registered users of this Site can update their information, change settings or deactivate their account in the Edit Profile section of My LetMeDirect.com dashboard once signed in.

Users of this Site can request we provide them with a copy of the personally identifiable information we hold via contact us. You may ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date. We may charge an administration fee to cover the data search, preparation and delivery; we therefore recommend that all changes are made via the User dashboard area where possible.

Security, storage and transfer of information

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission (unless they are providing services as outlined in the 'who has access to Your Information' section above) and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties we will require them to have in place similar measures to protect Your Information.

All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by viewing your my details page.

Your Information will not be transferred outside of the European Economic Area.

We will retain Your Information for a reasonable period or for as long as is required by law.

Property Details Displayed on LetMeDirect.com

LetMeDirect.com only accepts UK property listings directly from owners.

Details held by us about a property do not comprise personal data as defined by the Data Protection Act 1998.

LetMeDirect.com may use the data which we hold about properties advertised to provide professional valuation services and other data services to third parties. If your property is listed for rent on LetMeDirect.com and You do not want to use some or all of the details of your property to provide such data services, You should remove that details of the property from its description. Where mandatory Information is required by Us to effectively deliver the service intended, omitting such Information may limit or prevent You from effectively using the site. If once listed you decide to amend details rendering the listing un-advertisable due to missing required Information You will not be able to request a refund.

Changes to the policy

We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on this Site.

More Information

For more information on the Data Protection Act and the Information Commissioner please see http://www.informationcommissioner.gov.uk.

Changing or accessing your information You can inspect your Personal Data at any time and modify them once logged in. Should you no longer wish to receive newsletters or services you have signed up for, or if you wish to review or receive copies of the Personal Data We hold about you, or have any other queries please email support@LetMeDirect.com including full details of your request.

We may charge a small administration fee in relation to fulfilling a request for access to Personal Data.

Miscellaneous

These Terms and Conditions and the Privacy Policy and any relevant Services Description contain all the terms of your agreement with Us relating to your use of this Website and any Services. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated.

LetMeDirect.com may at any time and without liability modify, suspend or discontinue this Website (or any part thereof), with or without notice, for any valid technical, operational or commercial reasons.

This Website is controlled by LetMeDirect.com from premises in the UK. LetMeDirect.com makes no suggestion that this Website is suitable or accessible for use in other places, and access to it from territories where its substance is illegal is prohibited. Those who choose to access this Website from other places are responsible for observance with relevant local laws and do so on their own initiative. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of these Terms and Conditions, which will remain in full force and effect. No waiver of any term of these Terms and Conditions will be deemed a further or continuing waiver of such term or any other term.

These Terms and Conditions and your use of this Website will be governed by and construed in accordance with English law. You and LetMeDirect.com agree to submit to the exclusive jurisdiction of the English Courts.

Queries

If you have any questions or queries regarding any of the Services or products featured please send an email to support@LetMeDirect.com.